Enabling Intelligent Organizations: An Electronic Institutions Approach for Building Agent Oriented Information Systems
Robles Pompa, Armando
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In this Thesis, we describe a framework to build large information systems that sup� port the operation of enterprises. We base our framework in the application of agent technologies and the concept of Electronic Institutions for the design and development of Institutional Agent Oriented Information Systems. This framework is based on an "institutional perspective" considering an organization as a group of people that use Information Technologies (IT) in order to better achieve some shared objectives. For controlling the interaction between human activities and IT resources, we decided: i) to use the concept of "Agent" to represent in the computational world human participation and availability of IT resources like business processes and data bases; ii) to use the concept of workflows to control the interaction between agents; and iii) to use the concept of Electronic Institutions to capture the way an organization works and to implement workflows in the intended institutional perspective. Using the electronic institution theory, we model the behavior of the real-organization using its context and procedural rules. The electronic institution produces an automated version for this model that is the input to the computational world. The computational world interpretation for this model implements an Intelligent Organization specifying in what order an subject to what conditions the intervening agents should interact in the specified context. We have built and deployed the framework consisting of organizational middleware and domain agents, and we demonstrated the viability of our approach using our ideas, con� cepts and framework in a world class information system for management and operation of hotels.